Overview
Join to apply for the Skincare Specialist role at ELEMIS.
Location: John Lewis, Oxford Street, London
Department: Retail
Contract Type: Permanent
Weekly Hours: 37.5 hours - full flexibility required
What Will You Do?
Sales
* To pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
* To raise awareness of the Elemis brand and educate clients in the product and treatment range.
* To participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
* To assist the Account Management Team in accurately recording sales figures and stock levels.
Customer Service
* To carry out treatments punctually and to a consistently high standard in accordance with clients' requirements and as per the training received to strive for repeat bookings (therapists only).
* Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications.
* To maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation.
* Ensure that customer service is of the highest standard and to handle any client complaints promptly and consult the Account Management Team in all cases.
* Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.
The Perfect Candidate
* Beauty Therapy qualification to NVQ level 2 minimum (or equivalent)
* CIDESCO certificate highly desirable
* Good level and standard of UK/European education or equivalent
* Experience within a similar retail/store role and industry
* Proven sales record
* Practical work experience in conducting treatments
* Previous experience working with a professional brand
What We Offer You
* Generous Staff Discount on all Elemis products and spa treatments, as well as discounts on L\'Occitane Group products
* Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
* Generous Holiday Allowance, increasing with length of service
* Company Pension Scheme
* Bonus/Commission Scheme
* Healthcare Cash Plan (with Dental)
* Employee Assistance Programme for all Associates and their families
* Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
* Much, much more!
Seniority level
* Executive
Employment type
* Full-time
Job function
* Other
Industries
* Cosmetics
Note: This description reflects the Skincare Specialist role at ELEMIS and does not include other listings or invites to apply for different positions.
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