We are looking for community-focused and compassionate Resident Liaison Officers to join the Asset Management team of a Housing Association in Northampton. This is an exciting opportunity to play a key role in improving homes and lives across neighbourhoods. Key Responsibilities of an RLO: * Act as the main point of contact for residents before, during, and after improvement works in their homes. * Organise and deliver resident consultations, property inductions and community engagement events. * Ensure clear and timely communication with residents, housing officers, community groups, and other stakeholders. * Manage the full customer journey, capturing and reporting on feedback to improve service delivery and satisfaction. What We're Looking For: * A full UK driving licence and access to your own vehicle * Strong communication and interpersonal skills with the ability to engage with residents from all backgrounds. * Organised, proactive, and able to manage multiple priorities and deadlines effectively. * A strong commitment to excellent customer service and understanding of social housing and GDPR compliance. What's On Offer: * 28 days holiday (plus bank holidays), increasing to 33 days after 5 years' service * Local Government Pension Scheme * Flexible working arrangements * Employee discount hub * Health and wellbeing programme * Free parking * Cycle to work scheme * Sick pay, bereavement leave & referral programme Job Title: Resident Liaison Officer Location: Northampton Salary: £27,199 per annum Contract Type: Permanent Hours: 37 hours per week (Monday to Friday) If this Resident Liaison Officer role is for you then please apply or contact (url removed)