Customer Support Agent – Car Finance, London Client: Momenta Group
Location: London, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Reference: 3810f0277460
Job Views: 4
Posted: 29.06.2025
Expiry Date: 13.08.2025
Job Description: What’s the role?
Our client is seeking an experienced Customer Support Agent to join as part of a high-quality team working on a Car Finance project. You will be working in a results-orientated environment, focusing on delivering good outcomes for customers.
Responsibilities:
Supporting customers through proactive reviews and inbound call handling.
Dealing with customer queries regarding case information.
Recording complaints and escalating to Case Handlers.
Writing bespoke letters to customers.
Updating case information on systems.
Processing payments and investigating exceptions when they occur.
Dealing with adhoc case tasks as directed by the Quality Manager.
Essential skills & experience required:
Previous call handling experience with the ability to confidently speak to customers, resolving both simple queries and complex requests.
Excellent accuracy and attention to detail.
Able to work in a fast-paced administrative environment.
Previous letter writing experience with the ability to adapt letter templates.
Proactive attitude to learn new tasks and suggest changes to processes.
To express your interest in this opportunity, don’t delay; please click apply now.
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Created on 29/06/2025 by TN United Kingdom
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