The Operations Analyst provides critical analytical, strategic, and operational support to the Chief Operating Officer. The role is responsible for delivering high-quality reporting, driving operational insights, supporting strategic initiatives, and coordinating cross-functional efforts that align with business priorities. Key Responsibilities: Operational & Strategic Reporting Design, maintain, and deliver dashboards and reporting packs for key operational metrics across engineering, delivery, service, and partner functions. Provide data-driven insights to support the COO in performance management, forecasting, and business planning. Track KPIs, Objectives, and initiatives across global operations to ensure accountability and progress toward strategic goals. Project & Initiative Support Support the planning and execution of COO-led programmes and transformation initiatives. Coordinate input across departments for board or exec-level updates, ensuring high-quality and consistent outputs. Conduct market, competitor, or internal analysis to support operational strategy development. Process & Performance Improvement Identify and investigate operational inefficiencies, proposing data-backed recommendations for improvement. Support the implementation of process optimisation and automation opportunities in collaboration with relevant teams. Maintain documentation of key operational workflows and governance frameworks. Stakeholder Engagement Act as a liaison between the Operations team and other business units, ensuring effective communication and follow-up on actions and deliverables. Prepare briefings, presentations, and business cases to support internal reviews and strategic conversations. Support internal meetings and workshops by coordinating agendas, capturing actions, and ensuring timely delivery. About You · Experience in an analytical, operations, or business support role – ideally in Telecoms, digital infrastructure, or technology sectors. · Strong proficiency with data tools such as Excel, Power BI, or similar analytics platforms. · Excellent communication and presentation skills, with the ability to summarise complex data into clear, actionable insights. · Proven ability to work across functions and manage multiple stakeholders with professionalism and discretion. · Highly organised, proactive, and able to work in a fast-paced, senior stakeholder environment. · Exposure to project or programme management, business strategy, or operational excellence initiatives desirable. About Us At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90 countries, we specialize in cutting-edge technologies like Fixed Line, Wireless, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us. At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.