Financial Assessment and Charging Officer - Ref: SS07525 G8 : £39,152 - £41,771 per annum (Pay Scales Under Review) Walsall Council is committed to the delivery of our Proud Promises to: Improve outcomes and customer experience Improve employee satisfaction and engagement Improve service efficiency and performance We offer an exciting opportunity in Adult Social Care for an enthusiastic, knowledgeable individual committed to effective team working to join our Financial Assessment and Charging Team. To provide a high-level service in undertaking financial assessments to customers in receipt of community based and residential/nursing home care services under statutory rules and to ensure necessary support in terms of finances, safeguarding and welfare is given to the customer or their representative in accordance with the Care Act 2014. Do you have experience in working within a financial assessment and charging environment? Are you an effective communicator, who enjoys networking with others? Do you thrive in a busy environment? If the answer is yes, we have an exciting opportunity for you. About the role: To carry out financial assessments and process financial and customer information onto the social care case management system considering the current state benefit rules, ensuring accuracy, fairness and security of information in line with the Data Protection Act. Proactively maximise client contributions through regular monitoring/reviewing, communicating with customers of all ages and disabilities. Work in collaboration with Client Contributions Income Monitoring Officers to support the recovery of Adult Social Care debt. Provide support and input regarding Department of Works and Pensions annual benefit increases and calculations. Support customers with debt by sign posting to voluntary and community sector organisations or recognised qualified debt specialist for independent support. Identify and investigate discrepancies of financial irregularities or disputes that may suggest financial abuse and liaise with Safeguarding on any issues that cause concern. Provide advice and guidance in care charges and the financial assessment process to internal/external professionals, agencies and customers. About you: The ideal candidate will have: Experience of working in Adult Social Care financial assessment and debt environment for residential and community care. Working knowledge and experience engaging with customers in Adult Social Care finance administration. Excellent IT skills, work with multiple information systems and manipulate data with confidence. Be confident in making critical decisions. Have the ability to work with minimal supervision, work to deadlines, and prioritise workloads. Post holder will have a hybrid of office, remote and home working. Closing Date: 19th April 2026 View Job Description and Employee Specification Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information. We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time. At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole - particularly your ‘Supporting Information’ - reflects your own voice. This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English. Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children, young people and vulnerable adults. For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).