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Quality Assurance Officer (Gr H), Kingston upon Thames
Client: Royal Borough of Kingston
Location: Kingston upon Thames, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 3d3c812adf39
Job Views: 4
Posted: 02.05.2025
Job Description:
Job Category: Procurement
Location: Guildhall, Royal Borough of Kingston
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
The Quality Assurance Officer will work in the RBK ASC Quality Assurance Team. Essential criteria include:
* Experience of on-site Adult Social Care Quality Assurance or Contract Monitoring visits to Adult Social Care providers.
* Experience of Adults Social Care Safeguarding and Whistleblowing.
* Experience of writing reports for Local Authority Adult Social Care departments.
* Experience resolving concerns and complaints related to Adult Social Care providers.
* Ability to travel to Kingston upon Thames up to twice a week for on-site visits.
* Evidence of a Just Culture approach to provider engagement.
The role reports directly to the Quality Assurance Lead and involves monitoring, reviewing, and reporting on ASC service providers' quality. Responsibilities include liaising with service users, carers, and providers, capturing feedback, and informing safeguarding, contract management, and procurement activities. The role requires collaboration with colleagues to identify areas for improvement.
Key activities include:
* Defining outcomes, setting targets, and monitoring performance.
* Building strong partnerships internally and externally.
* Using modern technologies to improve working practices and customer service.
* Proactive monitoring of services and collating quality assurance data.
* Assessing service quality against contractual and safety standards.
* Identifying improvement areas and recommending actions.
* Capturing and utilizing service user and carer feedback.
* Raising concerns and supporting investigations.
* Collaborating with operational teams and partners to address quality issues.
* Developing and monitoring action plans for providers.
* Conducting case reviews and supporting safeguarding and complaint investigations.
* Maintaining management information systems.
The person suitable for this role should:
* Question and challenge current practices with an understanding of the wider context.
* Be adaptable and agile in their approach.
* Work effectively with stakeholders within and outside the Council.
* Commit to personal and professional development.
* Demonstrate innovation, creativity, and strong communication skills.
* Have experience in quality monitoring within social care.
* Possess knowledge of health, social care, and voluntary sector environments.
* Build effective relationships across departments and partners.
* Understand safeguarding procedures and legislation related to social care.
* Interpret and explain complex data clearly.
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