Triage & Early Interventions Officer
We have an exciting opportunity for a Triage & Early Intervention Officer to join the Thames Valley team, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we’d love to hear from you…
County/Borough Thames Valley Office location Hybrid (with the expectation to travel occasionally within the Thames Valley as required) Full time/Part time Full time Hours per week 37.5 Work schedule Monday to Friday 7.5 hours per day Basic Salary £23,970 Per Annum Allowances Travel expenses Contract type Permanent DBS required? Yes Police vetting required? No Closing Date 20/06/2024 Ref No 5602
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression
About the role:
This is a hybrid role.
We have an exciting opportunity for you to join us as the Triage and Early Interventions Officer for the new Thames Valley Adults Victim Service. You will work closely and collaboratively with a range of stakeholders including the Office of the Police and Crime Commissioner for Thames Valley, Thames Valley Police, criminal justice agencies as well as other statutory agencies and third sector organisations across the Thames Valley.
Funded by the Office of Police and Crime Commissioner for Thames Valley the Adults Victims Service will provide emotional and practical support to adult victims of any crime. Support will be delivered in an innovative manner primarily through specialist group work provision - alongside online and telephone caseworker support. It will also play a vital role in making victims aware of crime and supporting agencies support victims of crime.
Your role will involve supporting people on the telephone, by text or email from a variety of different backgrounds, all with different experiences. You will process initial referrals received from the PCC’s Victim First Hub making initial contact with victim survivors to confirm what type of support best meets their needs and referring them to the support. Your role will include case creation and updating systems. No two days will be the same and you will have the communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience.
You will need to be:
Confident, compassionate and empathic person who can work well under pressure. You will be speaking to people who may be upset, angry or in emotional difficulties and will need to be composed, empathic and be able to quickly assess situations.
You will be confident in using your IT skills to work on a case management system, access phone and online systems, email and Microsoft Office programmes.