Band 3 Administrator/Coordinator - Clinical
The closing date is 14 October 2025
An exciting opportunity has arisen for a full time (Monday to Friday) Admin-Coordinator for Respiratory medicine at Heartlands Hospital; the role will be covering our reception on our Respiratory Assessment & Discharge Area on Ward 24 and collating and inputting of information for the National Respiratory Audit Programme (NRAP). The information collected on this audit aims to enhance the quality of care for patients across the UK.
We are looking for someone who is enthusiastic and professional who is well organised and can exercise initiative to ensure that a seamless approach to patient care is delivered. The post holder will provide an empathic and sensitive point of contact for patients so must possess good communication skills. You will need to be proactive and be able to work independently and you must be a team player as you will be working in conjunction with colleagues, patients and the clinical teams
The ideal candidate will be educated to GCSE grade 4 or above in English; have evidence of excellent computer literacy & IT skills.
Main duties of the job
* Meet and greet patients and processing their attendance at appointments
* Notify patients of any changes to appointments
* Deal with queries and complaints
* Scheduling patients into clinics
* Use Trust systems to collate and input data on to the national database NRAP
* Analyse and extract complex data sets from a number of different sources
* Create documents and spreadsheets
* Arrange porters/patient transport, sample collection/delivery as requested
* Organise interpreters where required
* To type letters and reports
* Photocopying, scanning of any documentation
* Book and monitor room bookings
* Identify any long waiting list patients and any breaches
* Organise own day to day work tasks, prioritising in order to achieve set timescales
* To assist colleagues as directed by the supervisor/manager in times of pressure of work
* Any other admin tasks that are covered in the JD
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Qualifications
* Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
* Business Administration NVQ level 3 or equivalent experience in an administrative environment
Experience
* Experience of dealing with the Public/Customer service experience
* Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
* Experience of using IT systems
* Experience of working in a busy environment
* Experience of working in Healthcare
Additional Criteria
* Ability to travel to multiple sites
* Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals Birmingham NHS Foundation Trust
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