Want to do the best work of your life? Make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
Customers turn to Sky multiple times every day looking for something great to watch. Connecting them to the content that they love, by surfacing the most relevant content choices, is central to the value we provide every household that subscribes to Sky. As an analytics manager you will be responsible for delivering analytical insights on our content engagement activities. Driving customer engagement whilst optimising efficiency. Merchandising sits at the heart of Sky liaising with departments from across the business to ensure customers receive a best-in-class customer experience.
What you'll do:
* Be the go-to person for user interface insight: Investigate ad hoc analytical requests and develop these into actionable insights that we can implement within our Merchandising strategy.
* Monetisation of the UI: Lead the analytics for our weekly upgrade strategy and monetisation of all future UI states.
* Problem solver: Develop new analytical approaches to answer complex business questions, using tools like SQL, BigQuery, Python and Adobe Analytics.
* Explain complex messages: Communicate complex analytical approaches and insights to non-analytical audiences.
* Embed research insight: Work alongside our colleagues in research to ensure key learnings are surfaced within Merchandising and embedded within the team.
* TV platform expert: Become an expert in how Sky’s customers use its different content interfaces (Sky Q, Glass, Stream).
* Future UI Platform: Support commercial, propositions and strategic teams on the conversation of future UI possibilities.
* People management: Management of one direct report alongside being a key figure for onboarding new colleagues with regards to insight and analytics.
What you'll bring:
* An ability to answer complex questions through combining multiple data sets.
* A proven track record of delivering outputs which drive business change. A key focus on the ‘so what?’
* Experience across a range of analytical tools or languages (SQL preferred).
* Ability to articulate insights in a commercial and marketing context. Excellent communication and analytical skills (both written and oral).
* Competence designing dashboards using Tableau and other visualisation tools.
* A passion for TV and the ability to work in fast paced environment providing insight which quickly changes the user experience for over 8m Sky TV customers.
The Rewards:
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:
* Sky Q, for the TV you love all in one place
* A generous pension package
* Private healthcare
* Discounted mobile and broadband
* Access a wide range of exclusive Sky VIP rewards and experiences
How you'll work:
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.
We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.
Your office base:
Osterley:
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.
On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.
Inclusion:
At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.
We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.
To find out more about working with us, search #LifeAtSky on social media.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.