Head of Contact Centre and Showrooms 📍 Location: Ipswich / Colchester / Hybrid (Regional Offices & Remote) 💼 Department: Sales & Marketing 📊 Reports to: Sales and Marketing Director 💰 Salary: £30,000 - £45,000 basic (DOE) + £6,000-£12,000 bonus + car allowance + 33 days holiday + pension About the Role A leading home improvement company is seeking an experienced and customer-focused Head of Contact Centre and Showrooms to oversee the performance and strategic development of its customer contact centre and showroom network. This key leadership role will manage a multi-site team responsible for inbound and outbound communications, appointment booking, and showroom operations. The ideal candidate will combine strong people leadership with commercial acumen and a passion for delivering exceptional customer experiences that drive results. Key Responsibilities Leadership & Strategy Develop and implement the strategy for the Contact Centre and Showrooms, ensuring alignment with company goals and sales targets. Lead and motivate a high-performing team across multiple sites, fostering collaboration and accountability.Customer Experience & Performance Champion a consistent, high-quality customer journey across all touchpoints. Monitor KPIs and customer satisfaction, implementing improvements to increase efficiency and conversion.Operational Oversight Oversee day-to-day ...