Role Overview:
As an Installations Coordinator, you will play a key role in ensuring the smooth operation of our fitting services. You’ll be responsible for managing installations for our customers, coordinating the fitting diary, and working closely with our fitting teams to ensure everything runs on time and to plan. You will also have the opportunity to drive profitability by dynamically moving jobs within the schedule to make the most of our resources. Full training will be provided on our CRM system to ensure you have the tools and knowledge to succeed in your role.
About us:
At Weather Wise Solutions, we are passionate about "Providing the UK with warm, dry & comfortable living spaces." We pride ourselves on offering high-quality products and outstanding customer service, helping homeowners across the country enjoy comfortable, well-maintained living environments. We’re looking for a detail-oriented and proactive Installations Coordinator to join our team and help us continue delivering on this promise.
Job Title: Installations Coordinator
Location: Office-based in Newcastle-under-Lyme
Hours: 35 hours per week, Monday – Friday (Weekend work may be required)
Reports to: Installations Director
Holiday: 28 days (including bank holidays)
Overtime: Overtime may be payable if required
Key Responsibilities:
Managing Installations: Oversee and schedule fitting appointments for customers, ensuring installations are completed on time and meet our high standards.
Diary Management: Maintain and update the fitting diary, allocating jobs to the right teams and ensuring a smooth workflow.
Team Communication: Liaise effectively with fitting teams, providing clear instructions and updates to ensure a seamless installation process.
Maximising Revenue: Use your initiative to move jobs around the schedule as needed, ensuring the most profitable and efficient use of resources.
CRM Training & Usage: We will provide full training on our CRM system, which you will use to track jobs, manage scheduling, and stay on top of daily tasks.
Process Improvement: Take an active role in suggesting and implementing improvements to our company processes, helping us become more efficient and deliver even better service.
Skills Required:
Excellent Timekeeping: The ability to manage multiple tasks and prioritise effectively to ensure installations are completed on time.
Strong Communication Skills: Good communication is key, whether you’re talking to customers, fitting teams, or colleagues.
Proficient IT Skills: Comfortable using CRM systems, Microsoft Office, and other relevant software to manage tasks and keep records.
Prioritisation Skills: A strong ability to manage competing demands and focus on the most important tasks at the right times.
Team Management: Previous experience in managing teams, ensuring everyone is on the same page and working efficiently together.
Proactive Approach: You’ll be someone who is always looking for ways to improve our processes and make things run more smoothly.
Experience in the building/ construction industry is preferred but not essential.
Benefits:
Competitive salary
28 days holiday (including bank holidays)
Full training on our CRM system
Free Parking
Overtime pay available, if required
At Weather Wise Solutions, we offer a supportive working environment where you can develop your skills and make a real difference to the business. If you’re looking for a varied, challenging role in a growing company, we’d love to hear from you.
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