Job Summary
The post holder will be responsible for the smooth running of the reception at Park View Resource Centre, Kings Lynn, mainly supporting patients who attend the Wheelchair services. The role will include administrative support duties such as answering telephone calls, greeting patients upon their arrival, assisting patients with queries and use of NHS computer systems, including SystmOne, to check in patients and additional admin support as required. This role is required to maintain strict confidentiality and will be expected to communicate with patients and relatives with courtesy and discretion at all times.
Key Responsibilities
* Dealing appropriately with all telephone enquiries as well as face to face patient contact, which may include investigating and problem solving as well as regularly dealing with matters of a complex and/or distressing nature.
* Using a range of software programmes to produce, maintain and distribute documents, including adhoc and routine reports, spreadsheets, and databases, which may include medical terminology and clinic information.
* Photocopying, laminating, scanning and emailing documentation promptly and efficiently, generating and distributing letters, tasking clinicians, ensuring that all patient records are maintained and kept up-to-date. This includes the assembling of patient information packs to be handed out to patients.
* Receiving, sorting and distributing mail daily, ensuring that outgoing mail is sent in a timely manner.
* Researching appropriate websites, downloading and circulating documents as requested.
* Issuing parking permits to colleagues.
* Issuing and activating door fobs.
* Actively updating the patient information in and around the reception area including the usage of Easy Read signs.
Required Skills and Experience
* Excellent organisational and effective communication skills.
* Ability to work alone as well as part of a team, using own initiative, and working to deadlines.
* Experience of undertaking a range of administrative duties and excellent customer care skills.
* Good solid background working in a busy office environment, working proactively.
* Experience working in the NHS is preferential.
* Knowledge of SystmOne would be advantageous, but training will be provided for the successful candidate.
Additional Information
Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.
Immigration Status - Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.
Redeployment - The first instance priority for this vacancy will be given to NCHC staff who are on the Trusts Redeployment Register.
DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month's salary. However if you are registered with the update service this may not be required.
Role Details
We are looking for an enthusiastic, self-motivated, and caring individual to join our Admin team at Park View Resource Centre, Kings Lynn as our Admin Support - Receptionist. This is a 6 month fixed term contract Band 2, part time post, the contract will start at the start of employment and end 6 months from then. This role works 15 hours per week, working Monday, Tuesday & Wednesday 09:30 - 14:30.
About the Trust
NCHC is proud to be the first standalone NHS community trust in the UK to achieve an 'Outstanding' rating from the Care Quality Commission (CQC). We focus on continually improving the quality of care we offer and on improving access to that care. “Compassionate, inclusive and effective leadership at all levels” is central to our culture. We are committed to creating a modern and inclusive work environment and actively promote flexible working opportunities where possible.
Benefits
* Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days.
* Opportunity to join the NHS pension scheme.
* Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources).
* Supportive positive culture that is well‑led with regular supervision.
* Comprehensive in‑house and external training programmes available.
* NHS discounts and many more.
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC). We cannot accept CVs; please complete our online application form.
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