About The Role UNLOCK YOUR BEST WORK LIFE MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for a Patient Engagement Lead to join the team at HMP Fosse Way a Category C resettlement prison in Leicester. HMP Fosse Way opened in May 2023. It's state of the art design and facilities offer a secure environment to provide skills and qualifications to the men, enabling them to secure meaningful employment on release with the aim of reducing reoffending rates. You will be leading on health promotion and engagement with patients, managing your own time and clinics, and being responsible for patient outreach. Hours: This position is full time working 37.5 hours per week, Monday - Friday between 8am - 4pm / 9am - 5pm. Salary: This position is full time, you’ll receive an annual salary of £28,247 - £ 32,346 per annum - depending on experience. How will we support you? • Bespoke induction, including our Introducing Health in Justice training course • Competency framework • Regional and national career development opportunities • Our bespoke Learning Management System to address your learning needs • Support from the wider team Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks What you'll be doing As our new Patient Engagement Lead, your responsibilities will vary. Some of your duties will include: Your main focus overall will be to encourage prisoners to engage with the healthcare team - encouraging them to attend appointments (and reduce non attendance), have vaccinations, tests etc Be the first point of contact for complaints, escalating where necessary Run patient focus groups, allowing patients to give feedback and raise concerns and listen to this to establish areas of improvement Speak to patients on a 1-1 basis to discuss complaints and feedback Work with patients across all pathways - primary care, mental, substance misuse You will be the champion for health promotion - liaising with prisoners and the wider healthcare team Listening to patient feedback and concerns, addressing where necessary and looking for solutions If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning It doesn’t stop there… we also offer: Company pension scheme 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays 24/7 employee assistance helpline and financial assistance when you need it What we’ll look for in you The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We’re the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background. Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values: we treat patients and each other as we would like to be treated we act with integrity we embrace diversity we strive to do things better togetherWe are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all. Our new Patient Engagement Lead will: Be an excellent communicator - this really is key as you will be speaking to loots of different patients (age ranges, cultures etc) as well as healthcare staff onsite Any clinical knowledge would be a bonus Ideally have experience within a prison or secure setting Have excellent time management skills, and be very organised Any complaints handling experience (from any industry) would be a bonusSecure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you. LI-KD1