Coordinator/Administration Officer
University Hospitals Bristol and Weston NHS Foundation Trust
Job Summary
Paediatric services are looking for a colleague who can help our already busy and lively teams achieve our trust's and departmental targets. The successful candidate will be part of a team that prides itself on delivering excellent patient care and efficient working practices. Using great communication skills to coordinate patient appointments and assist with clinical work, the candidate may be asked to work between hospital sites with the possibility of working from home. There are a number of roles within Paediatric Services including across a number of Surgical and Medical specialties. Upon successful interview, you may be offered a role within any vacant paediatric service.
Main duties of the job
* To liaise with and act as a point of contact for queries from clinical and non-clinical staff.
* To act as a point of contact for patients, relatives and carers, being polite and empathetic and communicating effectively when dealing with difficult situations.
* To process outpatient appointments and inpatient admissions by telephone in line with the PAP, including informing patients of any changes or cancellations to their appointment and re‑booking if required.
About Us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to a diverse workforce.
Key Details
Band: 3 Salary: £24,937 to £26,598 a year pro rata Duration: 12 months Contract: Fixed term Working pattern: Full‑time, flexible working, compressed hours Locations: St Michael’s Hospital & Bristol Children’s Hospital, Bristol BS2 8EG
Essential
* Clerical / administrative experience, including filing and/or reception
* Experience of dealing with the public, both on the telephone and in person
* Effective and polite manner when dealing with people, both face to face and on the phone
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
* Ability to work effectively in a busy team, adjust to change and motivate others
* Confidence to handle difficult conversations with patients, relatives and carers
* Effective organisational skills
* Good IT skills including Microsoft packages
* Attention to detail
* Good command of the English language
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
* Collaborative, supportive, innovative, respectful
Desirable
* Previous NHS experience
* Experience of using a Patient Administration System
* Understanding of medical terminology
* Working in a busy office environment
* Working knowledge of admission/outpatient policies and procedures
* Business and Administration Level 3 NVQ or equivalent experience
* Typing ability
Disclosure and Barring Service Check
This post requires a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure will be made to the DBS to check for any previous convictions.
Certificate of Sponsorship
Applications from job seekers who require Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
#J-18808-Ljbffr