Overview
Westminster City Council
Head of Housing Management
Salary up to £106,000
In Westminster our residents are really important to us. Working with them to shape our services, keeping them always at the heart of what we do, is a guiding principle for our leadership team. We are now seeking an exceptional Head of Housing Management to join us and lead on the delivery of high-quality housing services for our diverse range of residents across the unique and complex landscape of Westminster.
This is a pivotal leadership position, reporting to the Director of Housing Services & Resident Engagement. We are seeking a passionate and dedicated leader focused on delivering the very best housing management services for our residents across the North and the West of the City. As part of this you will lead a large operational workforce ensuring that they are valued and working in an environment where they can thrive and be supported to develop themselves.
As we move to a more hyper local model of delivery you will use data intelligently to ensure that different neighbourhoods receive the services that work for them. This will include leading cross service virtual teams, ensuring our collective response to resident needs is joined-up, responsive, and inclusive. You will work closely with elected members, neighbourhood partners, and key internal services (such as Children’s and Adult Services), acting as a staunch advocate for our residents and tackling inequalities head-on.
Responsibilities
* Lead the delivery of high-quality housing services for our diverse residents across Westminster.
* Lead a large operational workforce, ensuring staff are valued and supported to develop themselves.
* Move to a hyper-local model of service delivery and use data to tailor services by neighbourhood.
* Lead cross-service virtual teams and ensure a joined-up, responsive, and inclusive approach to resident needs.
* Collaborate with elected members, neighbourhood partners, and internal services (e.g., Children’s and Adult Services) to advocate for residents and tackle inequalities.
Qualifications
* Experienced housing professional with a track record of leading housing management services.
* Ability to lead large teams, work with cross-service partners, and drive data-informed decision making.
* Strong commitment to resident outcomes, equality, and inclusion.
Additional Information
For more information please see the job posting at the following URL: https://starfishsearch.com/jobs/westminster-ho-housing-management/
Contact: Sunita Patel at 07561 708023 or sunita.patel@starfishsearch.com; Jamie Brown at 020 3971 0839 or jamie.brown@starfishsearch.com.
Closing date: Friday 26th September 2025
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