Customer Service Advisor, Winsford, Competitive Salary
Looking for a hands-on role with a leading company in intelligent transport solutions? SRL are at the forefront of traffic management innovation, providing temporary traffic systems like portable signals, message boards, and CCTV. SRL are a leading provider in the temporary traffic industry, and we are seeking a dedicated and organised Customer Service Advisor to join our Customer Contact Centre team in Winsford.
Deliver excellent customer service, act as the first point of contact for customers, addressing inquiries, processing orders, and providing accurate information about products and services.
• Maintain accurate records of all transactions, customer interactions, and inventory levels. Liaise with the logistics and operations teams to ensure timely delivery and collection of equipment. Coordinate with other departments to ensure seamless service delivery.
• Address and resolve any customer issues or complaints promptly and professionally, ensuring customer satisfaction.
Proficiency in MS Office (Word, Excel, Outlook).
• Previous experience within a Customer Service role is required. Company Vehicle & Fuel Card (if applicable to your role)
• Laptop / Mobile phone (if applicable to your role)
• Additional Earning Potential with Overtime and On Call (if applicable to your role)
• Performance based incentives
• Company pension
• Death in Service benefit
• Free Confidential Health, Wellbeing and Legal Support
• 25 days leave plus bank holidays
• Access to People Safe app and Wisdom app (one stop apps for support available for a range of offerings)
• Training & Personal Development
• Flexible working (if applicable to your role)
• Earn up to £600 for referring candidates from our Refer a Friend scheme (terms and conditions apply)
Diversity, equity and inclusion are at the heart of what we value as an organisation. equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law.
A valid driving license- no more than 6 points (if applicable to your role)
• Able to use technology (laptop / tablet / mobile phone)
• Happy to travel on a regional / national basis as required (if applicable to your role)
• As part of our commitment to maintaining a safe and productive work environment, we conduct comprehensive D&A (Drugs and Alcohol) testing for all new starters.