Recruitment Team Leader at Utility People Ltd
Our client, a rapidly growing energy company, is looking for a Client Support Executive to join their Client Delivery team. As a Client Support Executive, you’ll support Account Managers by handling day‑to‑day administration and operational queries across a portfolio of clients. You’ll manage supplier and contract queries, change‑of‑tenancy tasks, meter and billing issues, and identify anomalies, ensuring a customer‑focused, high‑quality service at all times. If you have previous energy industry experience, strong organisational skills with a proactive approach, and enjoy working in a busy, high‑volume role – apply today!
Key responsibilities for the Client Support Executive:
* Support the Account Managers in managing client utilities and queries.
* Ensure all account management and administrative activities are delivered on time.
* Set up new client meters, validate data, issue termination notices, and monitor supplier objections.
* Manage utility queries including meter reads, billing errors, incorrect information, reconciliations, and complaints.
* Identify anomalies or missing information and ensure timely resolution across all accounts.
* Liaise with clients on overdue debt, support supplier performance reviews, and assist with tender exercises.
* Maintain accurate portfolio reporting and provide ad‑hoc analysis when required.
* Deliver excellent customer service to clients.
Skills and experience required for the Client Support Executive:
* Energy/utilities industry experience is essential.
* Proven experience managing supplier and contract queries.
* Strong administrative skills with excellent attention to detail.
* Excellent verbal and written communication skills.
* Highly organised, able to prioritise and manage multiple workloads effectively.
* Collaborative team player with the ability to support Account Managers.
* Customer‑focused mindset, consistently delivering high‑quality service.
* Adaptable and able to manage competing priorities in a fast‑paced environment.
Location: Birmingham – Hybrid (2 days in the office)
Ref: JB - 15189
Job Details
* Seniority level: Entry level
* Employment type: Full‑time
* Job function: Customer Service and Administrative
* Industry: Utilities
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