Overview
Customer Service Specialist – Office based in Glasgow. Teleperformance is a fast-paced contact centre employer working with household-known clients to deliver world-class customer service. This role is for inbound customer service for the Personal Banking line of Lloyds Banking Division campaign.
Responsibilities
* Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
* Support and provide a positive experience for all customers by assisting with personal banking tasks (e.g., bank transfers, direct debits, and digital banking support)
* Assist customers who may be in financial difficulty and provide debit card support
* Promote digital channels (Internet Banking) and ensure customers have access to the Bank’s full range of services
* Problem solving: take ownership of each query and ensure resolution, delivering a positive difference for customers
* Ensure all customer interactions comply with regulatory requirements
* Record customer complaints in line with policy and resolve at first touch where possible
* Adapt quickly to busy periods and manage a wide variety of customers with strong time management
* Follow banking processes and explain them clearly to customers
Requirements / Qualifications
* Professional, polite and courteous telephone manner
* Ability to deliver excellent service with an outgoing nature
* Excellent verbal communication skills; fluency in English essential
* Active listening with empathy, patience and understanding
* Confident and proactive in handling difficult conversations
* Independent working capability with high attention to detail
* Ability to make complex decisions and problem solve
* Self-motivated and results-driven
* Interpersonal skills and ability to work towards targets
* Excellent numeracy skills
* Previous banking/financial experience is highly desired but not essential
* Previous call centre/customer service experience is essential
Job Details
* Start Date: October 2025
* Salary: £12.21 per hour
* Job Type: Full Time – Permanent
* Working Hours: 40 hours per week (including training)
* Operational hours after training: 08:00 – 22:00, Monday to Sunday (full flexibility)
* Training: 2 weeks in Glasgow, City Park
* Training hours: 09:00 – 18:00, Monday – Friday
* Joining the team: First 3 months on-site in Glasgow; option to continue on-site or at-home working depending on performance
Benefits
* Perks at Work – Savings Discounts / Free Online Classes
* Help@Hand – Savings discounts, wellbeing resources, access to GP, mental health and financial/legal advice
* Critical Illness – up to £10,000
* Cycle to Work Scheme
* Eyecare support voucher
* Holiday Purchase Scheme
* Length of Service Awards
* Workplace Pension
* Monthly Inspire Awards
* Refer-A-Friend earn up to £1,200
* Monthly Wellbeing Webinars
* 28 days annual leave (inclusive of bank holidays) increasing with service
* Discounted bus travel in Glasgow
Disclaimer
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through official channels. If you receive suspicious communications, disregard them and report the incident. Your security is our priority.
Please note: only candidates meeting specific language proficiency scores can proceed on this campaign. If you pass the assessment but do not meet language requirements, we may still consider other suitable roles where possible.
If you’re interested, APPLY TODAY to start the application; our recruitment team will be in touch within 48 hours, or contact us sooner if you wish.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Technology, Information and Internet
#J-18808-Ljbffr