Job Description The Collections Advisor will report to the Collections Supervisor/Manager and play a key role in supporting our collections team by managing customer accounts and facilitating the timely recovery of outstanding debts. This position requires a customer-focused professional with excellent communication skills, who can handle customer queries with empathy while working towards company objectives. The ideal candidate will have experience in collections or customer service, a strong problem-solving approach, and a passion for delivering high-quality service. We would love to welcome you to our Crewe Eurocard office, working hours of Monday-Friday, 8:30 am – 5:00 pm. Your responsibilities day to day will be: Manage a portfolio of customer accounts, making outbound calls and responding to inbound inquiries to collect on outstanding balances. Negotiate payment arrangements and schedules that balance customer needs with company objectives. Handle customer queries professionally, providing accurate information and guidance regarding account status and payment options. Maintain detailed records of all communications and actions taken on customer accounts. Escalate complex cases or at-risk accounts to the Senior Collections Advisor or Collections Supervisor/Manager as needed. Ensure compliance with company policies and regulatory requirements during all collections activities. Identify opportunities to improve customer satisfaction while maximizing collections performance. Support the team by participating in training sessions and sharing best practices. Meet individual and team performance targets, contributing to the overall success of the collections team.