Job Description
APS Engineer
Location: Solihull
Contract: Full-time, Permanent, hybrid
The Role
We're recruiting an Application Production Support (APS) Engineer to join a busy enterprise IT team supporting critical business applications for this well known Financial services organisation. This role focuses on monitoring application performance, managing production incidents, and ensuring systems remain stable and available for users.
You'll play a key role in diagnosing and resolving technical issues, working closely with internal teams and third-party providers, while using Dynatrace to proactively monitor system performance and identify root causes of incidents.
This is a great opportunity for someone with application or production support experience who enjoys troubleshooting, working in fast-paced environments, and developing their expertise in monitoring and observability tools within a large, regulated organisation.
Key Responsibilities
* Provide Application Support - Deliver 1st and 2nd line technical and functional support for business-critical applications, ensuring issues are resolved efficiently.
* Manage and Own Production Incidents - Take ownership of incidents from initial triage through to resolution, providing clear updates to stakeholders and escalating where required.
* Ownership of Application Performance Monitoring Using Dynatrace - Proactively create and monitor system performance reporting, investigate alerts, and identify root causes of application or service issues, perform and report on error budgeting.
* Collaborate with Internal Teams and Third Parties - Work closely with development teams, infrastructure teams, and external vendors to diagnose and resolve technical problems.
* Maintain Documentation and Knowledge Base - Create and update support procedures, troubleshooting guides, and operational documentation to support service improvement.
* Support Operational Stability and Compliance - Assist with system monitoring, backups, access controls, and audit requirements to ensure applications remain secure and reliable
Skills & Attributes
* Dynatrace / Application Monitoring Experience - Hands-on experience using and building Dynatrace monitoring (or similar APM tools) to monitor performance, investigate alerts, and support root cause analysis. Monitoring Cloud based solutions and FinTech experience would be ideal.
* Incident Management & Troubleshooting Ability - Strong problem-solving skills with experience managing production incidents, triaging issues, and driving resolutions in a live environment.
* Customer-Focused Communication - Ability to explain technical issues clearly to both technical and non-technical stakeholders while maintaining high service standards.
* Strong Organisation & Ownership - Able to manage multiple support requests, prioritise effectively, and take accountability for seeing issues through to completion.
* Team Collaboration & Adaptability - Comfortable working with cross-functional teams and third-party providers, with a flexible approach suited to a fast-paced, 24/7 operational environment.
Could this be you?
Making a positive impact is at the heart of everything we do. We're looking for people who live by our values, who are positive, brave, and own it. Don't let confidence hold you back. You don't need to meet every requirement - if you have around 75% of the skills and the right attitude, we'd love to hear from you.
What's in it for you
As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:
* Competitive salary and comprehensive package, contributory pension, and health cash plan
* Opportunity to buy/sell holiday giving you even more control over your work-life balance
* Flexible benefits including private medical insurance and lifestyle discounts
* A culture that values collaboration, development, and wellbeing
Apply now!