Can you work under pressure and take the lead on tasks? Have you experience of working with multiple stakeholders to manage expectations and needs? If so, we’d love to hear from you! The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles. We’re working hard to: make roads safer improve services for our customers make road transport greener and healthier harness the potential of technology and data grow and level up the economy Working within the National Enforcement Office, the post holder supports the Head of Enforcement Services and other enforcement STL in management of national enforcement schemes. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at DVSA This is an important role within the national enforcement team, responsible for the delivery of enforcement schemes, ensuring that quality support systems are in place, delivering safe and efficient and effective services for a number of enforcement activities. The job holder will also support to the Enforcement Management leadership team in ensuring that all directorate documentation is maintained and of the highest standard, including customer facing documentation and ensuring that adequate governance processes are in place to ensure they are updated and available when needed. Your responsibilities will include, but aren’t limited to: Ensuring Policy and procedures are correct on all impounding activities. Acting as Clothing and PPE lead. Acting as decision maker on impounding which fall outside of the Operations Instructions. Liaising with external contractor for recovery and taking on day to day management of the contract, ensuring a quality service is available to roadside staff and customers. Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. For further information on the role, please read the role profile which is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.