Job Description
Morson Talent are currently recruiting for a Customer Support Management Professional to work on behalf of one of our prestigious clients based in Yeovil. This is a 6-month contract role, with the possibility of extension.
You will report directly to the Senior Project Manager for Transformation Projects, working out of our clients' Yeovil site.
In this role, you will have a significant impact on leadership and team management, customer satisfaction, operational excellence, cross-functional collaboration, and business growth. At our clients', people leaders play a critical role in developing and supporting employees to help them perform at their best and drive change across the organisation. You will help build a strong, diverse team by recruiting talent, identifying and developing successors, driving retention and engagement, and fostering an inclusive culture.
KEY RESPONSIBILITIES
- Ensure exceptional service delivery and high levels of customer satisfaction
- Develop and implement strategies to improve customer support processes and procedures
- Collaborate with cross-functional teams to drive continuous improvement and enhance the customer experience
YOU MUST HAVE
- Proven experience in customer support management or a similar role
- Strong leadership and people management skills
- Mastery of knowledge in a specific area, or a senior leadership position with a thorough understanding of multiple workstreams
- Experience implementing customer support technologies and tools
WE VALUE
- Strong problem-solving and decision-making abilities
- Ability to thrive in a fast-paced, dynamic environment
If this position is of interest to you, please apply below or contact Alex for more information.
- 01935 403208 or
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