We are recruiting an Apprentice Hospitality Supervisor to join our team at the International Convention Centre (ICC) on a full‑time contract of 40 hours per week. This role supports and assists in the efficient operation of live events, ensuring exceptional customer service, maintaining operational standards, and fostering a positive work environment for the team.
Key Responsibilities
* Assist in the smooth running of daily operations, including opening and closing procedures, cleanliness, and organisation.
* Ensure compliance with health, safety, and sanitation regulations by monitoring adherence and addressing issues promptly.
* Support inventory management, assist in stock checks, receiving deliveries, and maintaining accurate records.
* Provide excellent customer service by welcoming guests, taking orders, serving food and beverages, and handling inquiries or complaints.
* Maintain service standards by monitoring the dining area, ensuring cleanliness, and addressing any issues promptly.
* Interact with customers to gather feedback and contribute to improving the overall dining experience.
* Supervise and support bar and restaurant staff during shifts, providing guidance and assistance as needed.
* Assist in training new team members on job responsibilities, service standards, and safety procedures.
* Contribute to maintaining a positive work environment by fostering teamwork, resolving conflicts, and recognising employee contributions.
* Support cash handling, processing payments accurately, and reconciling cash registers.
* Assist in monitoring sales performance and inventory levels to ensure adequate stock availability.
* Contribute to cost control efforts by minimising waste and adhering to budget guidelines.
* Assist in maintaining a safe and clean working environment by following health and safety protocols.
* Participate in training sessions related to health, safety, and food hygiene to ensure compliance.
* Report safety hazards or incidents promptly and assist in implementing corrective actions.
* Assist in monitoring food and beverage quality to ensure consistency and adherence to standards.
* Contribute ideas for menu improvements and promotional activities based on customer feedback and market trends.
* Build positive relationships with customers by providing friendly and attentive service.
* Collaborate with colleagues and management to support team goals and objectives.
* Develop rapport with suppliers and vendors to facilitate smooth operations and procurement processes.
Qualifications and Eligibility
* Minimum of 2 years of experience in the hospitality industry with exposure to restaurant or bar environments.
* Demonstrated ability to lead and motivate a team, with experience in staff supervision and guidance.
* Proven track record of delivering excellent customer service and handling inquiries or concerns.
* Understanding of local regulations related to food and beverage service, with adherence to safety and hygiene standards.
* Familiarity with basic financial concepts such as handling cash, processing transactions, and managing inventory.
* Effective communication skills, both verbal and written.
* Ability to identify issues and implement solutions in a fast‑paced environment.
* Collaborative mindset with the ability to work closely with the management team and fellow staff members.
* Willingness to work flexible hours, including evenings, weekends, and holidays.
* EU resident for the last three years, a permanent employment contract, minimum of 16 hours per week, and demonstrable basic English and maths skills.
Benefits
* Financial wellbeing programme and preferred rates on salary finance products.
* Aviva Digicare – free annual healthcare check.
* Medicash – discounted health cash plan providing cashback on a range of medical treatments for you and your family.
* Pension scheme and life assurance.
* Employee assistance programme.
* Holiday purchase scheme.
* Share‑buy scheme.
* Recognition awards, including peer recognition and long service awards.
* Employee networks created and led by employees.
* Exclusive benefits & wellbeing site (Perks at Work).
* Entertainment, health & wellbeing and travel discounts.
* Shopping discounts – up to 15% off high‑street and online stores with shopping cards.
* Vodafone discounts.
* Ongoing training, development and career pathway.
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