Description
We are seeking an experienced Claims Handler to join our team and manage a caseload of pre-litigated motor claims up to £10,000. In this role, you will take ownership of the claims process from first notification of loss through to settlement, ensuring accuracy, efficiency, and exceptional client service throughout. You will play a key part in identifying cases for early litigation, supporting team development, and acting as a technical referral point for colleagues. This is an exciting opportunity for someone with strong organisational skills, attention to detail, and a passion for delivering high-quality outcomes for clients.
Key Accountabilities
* To effectively and efficiently manage a caseload of pre-litigated claims up to £10k.
* Identify cases for early litigation with high prospects of success and low risk.
* To support delivery of consistently high levels of service and productivity
* To work closely with colleagues within the firm to deliver consistently high levels of service
* To input accurate data and ensure data maintenance
* Interact and communicate with clients
* Mentoring, training and to be the technical referral point for other team members
Experience, Skills and Qualifications
* Experience of using Microsoft Word, Excel and email
* Customer service experience
* Excellent attention to detail
* Negotiation skills
* Communication skills
* Organisational skills
* Ability to mentor and support new starters.
Desirable;
* Motor claims handling of pre-litigated matters including liability and quantum assessment.
* Knowledge of Loss of Use/Loss of Standing Charge
Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death In Service – after 1 years’ service
* Pension Contribution based 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering Programme
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
*after successfully completing probation
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.