Remote role - Home Based Working (Hybrid and office based available if nr Kettering, Northamptonshire) Permanent 37.5hrs per week 5 day working week (may include 1 Saturday per month)Hours - Mon-Fri between 8am & 8pm / Saturday 8am & 6pm / Bank Hols 8am & 4.30pm £24,570pa Start date: 23rd June 2025 Do you enjoy working from home? Our chartered surveyor client is looking for Customer Service Coordinators to join their busy team. Within this role, the successful candidate can choose whether to work full from home or do some days in the office. Inbound and outbound calling, you will be contacting customers, lenders, vendors and tenants to book in survey slots and manage queries. All equipment will be provided - however you must have a strong internet connection. The key responsibilities: Making and receiving calls to estate agents, vendors, tenants and other parties to arrange appointments for surveys Managing customer expectations and dealing with general booking queries Computer-based tasks and data entry onto a CRM and booking system Building and maintaining good relationships with internal and external stakeholders The ideal candidate: Great customer service and communication skills - ideally experience with customer service over the phone Great with IT - quick to pick up new systems as well as Microsoft Teams Excellent attention to detail and organisational skills Ability to work in a fast paced environment - adhering to targets Extremely reliable Must be able to pass a DBS and Credit Check with no criminal records, IVAs, CCJs or bankruptcies Must be happy to work from home (or hybrid/office based if nr Kettering) Benefits: Home working 28 days holiday (inc. bank holidays) Career pathway and progression opportunities Flexible benefits scheme: Gym membership, discounts on high-street stores, healthcare cash plan Interested? If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful. For our Privacy Policy, please see our website.