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Analyst, Issue Management & Controls, Brighton and Hove
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Client:
AMEX
Location:
Brighton and Hove, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
70c940428913
Job Views:
5
Posted:
02.05.2025
Expiry Date:
16.06.2025
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Job Description:
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you, with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, in an environment where everyone is seen, heard, and feels like they belong.
Join Team Amex and let's lead the way together.
The International Premium Products & Benefits team (IPPB), within the International Card Services (ICS) Centre of Excellence (COE), is responsible for delivering and enabling transformational growth opportunities by delivering best-in-class premium products, capabilities, customer experiences & partnerships to drive revenue growth and margin expansion. The Analyst, Issue Management and Controls will report to the Manager, Issue Management & Controls and will play an integral role in tracking, monitoring, and owning Operational Risk Events across IPPB; further enhancing proactive process controls and supporting local markets in issue resolution through best practice sharing.
How will you make an impact in this role?
The Analyst will own Operational Risk Events end-to-end in the International Premium Products & Benefits team, support local ICS markets in ORE closure, and play a key role in wider governance initiatives/enhancements across the ICS COE. Additionally, the analyst will own multiple workstreams to enhance proactive process controls across ICS, in partnership with Control Management and Technology.
The role involves extensive collaboration with the Loyalty & Partnerships team in the International Premium Products and Benefits COE, Control Management, Technology, Compliance, and local markets. The role may also require working directly with external third parties.
The successful applicant will have experience in issue management and possess excellent communication, collaboration, problem-solving, and critical thinking skills.
* Own OREs across the International Premium Products & Benefits team and support local markets with ORE closure.
* Share best issue management practices with ICS local markets.
* Track and manage open ICS OREs and integrate key learnings into future process control enhancements.
* Partner with Technology and Control Management to build proactive controls addressing key process gaps/risks.
* Share insights, best practices, and themes across the enterprise.
* Prior experience in operational risk, compliance, operations, or other risk management functions preferred.
* Experience in issue management and resolution.
* Experience working across multiple international markets in governance roles.
* Experience working in loyalty and partnerships.
* A critical thinker with the ability to solve complex problems and deliver solutions.
* Strong attention to detail with a diligent, process-driven approach.
* High energy, strong will-to-win, and ability to thrive in a fast-paced, ambiguous environment.
* Ability to act autonomously and drive activities with high personal accountability.
* Experience in multi-market roles.
* Ability to work across central and local teams and galvanize them towards common objectives.
* Strong collaboration skills and ability to influence multiple global teams.
* Exceptional oral and written communication skills; adaptable to different audiences.
* International and global mindset.
We support our colleagues and their loved ones with benefits and programs that promote holistic well-being, including physical, financial, and mental health support, flexible working models, parental leave, wellness centers, counseling, and career development opportunities.
Offer of employment is conditioned on successful background verification, in accordance with applicable laws and regulations.
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