International Service Specialist An exciting opportunity to join one of the UKs largest independent Insurance Brokers as International Service Specialist. We are looking for someone who will support other colleagues in the team and work alongside clients ensuring high service levels are always delivered. What you will do as an International Service Specialist: The role of the International Service Specialist is to provide office-based support for an assigned International Sales Consultant and the International team in the day to day running of the client portfolio, including all client and provider interactions. This also includes setting up and supporting actions for policy renewals. The International Service Specialist will be part of the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties. The International Service Specialist needs to be able to distinguish and work within the boundaries of non-advised queries and to work within Towergate’s Compliance Guidelines, Data Protection, FCA Guidelines and Treating Customers Fairly. Key Role Accountabilities This is an overview and not an exhaustive list of responsibilities. Collaborating with your head of area you will develop your own objectives, focusing on the following and more: To provide daily support to the international sales team Ensure the smooth running of assigned client portfolio on a day-to-day basis. Develop, maintain and cultivate a constructive and professional relationship with Sales Consultant, Clients and Insurers at all levels. Be the first point of contact for day-to-day administration from clients, providers and other internal and external sources. Independently respond to queries from both clients and insurers in a pro-active manner, meeting agreed SLAs and keeping all parties updated. Co-ordinate administration of schemes, including invoicing, accounts, client queries, claims, underwriting, rehabilitation support services & communication material Proactively initiate and manage the gathering of all relevant data for each client’s scheme renewal and always ensure accuracy and assist with the analysis of data as required. Prepare template client reports as requested by the Sales Consultant. Ensure that any correspondence received and issued is checked for discrepancies and challenge as appropriate. Ensure that client records and in house system is always kept up to date including new business, retention and financial information. Be prepared to work outside contracted hours if workloads and business requirements necessitate. Undertake any additional work as and when required. Attend internal and external meetings with Insurers and product training as required. Periodically attend client meetings with Sales Consultant, subject to agreement of the International Team Leader. Receiving complaints and escalating as appropriate. Support Sales Consultants with new business opportunities, ensuring a first class, first impression to the client. Complete comparison tables and compliance documents – putting together comparison tables and our company compliance documents for company schemes. Making sure everything is accurate. To work within the requirements of group, compliance strategy and treating clients fairly. General Responsibilities To assist team performance through regular communication with colleagues and manager to establish and raise concerns and provide solutions. To ensure compliance with global procedures, customer service standards and financial and Industry compliance regulations and legislations. To undertake training in line with agreed objectives. Keep up to date with product and technical developments as required in this role. Proactively drive own development by seeking to improve and demonstrate technical and industry knowledge, including study for industry accredited examinations and attendance on identified Towergate sponsored courses as well as on going desk-based training. To pro-actively seek, recommend improvements to processes and service, participate fully in the implementation within the team and be an advocate for change To undertake ad hoc work as may reasonably be required by the company. What we are looking for in an International Client Service Administrator: Person Specification Professional client focused approach Strong personable telephone manner Analytical and good judgement Exceptional effective verbal and written communication skills Well organised and can respond well under pressure and meeting deadlines Working well as part of a team as well as being able to work for periods using own initiative Experienced in using Microsoft Office Programs Efficient and Reliable We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch. AIB LI-NW1 LI-Onsite Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please. Click here to see our standard benefits page