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Commercial Training Developer (Brand; Customer & Management), Leatherhead
Client: Hyundai
Location: Leatherhead, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: d0a640944e65
Job Views: 23
Posted: 12.08.2025
Expiry Date: 26.09.2025
Job Description:
Responsibilities
* Develop and deploy training programs, both digital and in-person, based on research and needs analysis.
* Design bespoke training solutions focused on customer-centric approaches, linking impact measurement to business performance and customer experience data such as TNA’s, HCX, NCBS, etc.
* Implement and monitor all commercial Brand Immersion, Customer, and Aftersales training programs for the retailer network, HMUK personnel, and partners. Develop onboarding programs for managers.
* Lead the delivery of online and face-to-face training, including creating video assets from scripting to launch.
* Assess training needs across the network by collaborating with HMUK teams, affiliate partners, and analyzing data.
* Engage with internal teams and partners to understand needs and feedback, providing effective solutions.
* Report on training effectiveness, linking to business objectives and ensuring cost efficiency.
* Coordinate with HMUK teams to communicate and promote training activities to maximize engagement and compliance.
* Gather feedback from retailers and internal teams to optimize training platforms and content.
* Stay updated on training methods and technologies; innovate using best solutions.
* Support the design and delivery of product events and launches, ensuring knowledge transfer and measuring understanding.
* Participate in relevant courses and meetings.
* Visit retailers and partners to promote training standards.
* Assist the Hyundai Training Administration team as needed.
* Manage partner relationships, contracts, and SLAs to ensure value for money.
* Oversee training budgets, reconciliations, and approvals.
* Provide reports and insights as required.
* Design and deploy management accreditation programs for onboarding and continuous improvement.
* Align training activities with business metrics to drive performance improvements.
* Identify and implement specialist agency solutions for targeted training enhancements.
* Develop communication strategies and online clinics to boost engagement and operational effectiveness.
Personal Specification
* Lead by example with a focus on Brand and Customer.
* Detail-oriented with stakeholder management skills.
* Resilient and proactive in overcoming resistance to change.
* Self-motivated with a drive for creativity and innovation.
* Effective influencer with confidence to engage with various personnel.
* Curious and constantly seeking to innovate and optimize.
* Problem-solving mindset with initiative and ingenuity.
* Excellent communication and presentation skills.
* Capable of managing multiple priorities under pressure.
* Detail-oriented with process focus.
* Proficient in Office programs and Power BI.
* Experience in the automotive industry is advantageous.
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