Join to apply for the Customer Service Specialist (Bristol) role at LAGOFIRE SRL
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Description
Are you passionate about helping others and making a difference? Do you want a job that changes people's lives?
Then join our team to embark on an exciting career as our Customer Experience Specialist! Our work environment is unique; we empower our staff and trust them to make decisions for customers, with no scripts involved. We continually seek ways to improve customer and employee experience by embracing new ideas.
We offer a competitive salary of £33,214 and a Continued Professional Development programme to support your growth within the company.
The role involves working a 38-hour week in shifts between 8:30 am - 6:15 pm, Monday to Friday, and every 4th Saturday from 9 am - 1 pm. We also provide hybrid working, allowing up to 2 days a week from home.
On-site benefits include free parking, free barista coffee, subsidised restaurant, free fruit, and healthy snacks.
Qualifications
We are looking for someone who is:
* An achiever: passionate about your work, owning calls to resolution, motivated to excel.
* A communicator: a natural listener who builds effective relationships, comfortable with public interaction.
* An influencer: able to establish trust, share knowledge, and guide customers on next steps.
* A thriver in a fast-paced environment: handling sensitive calls with empathy, bouncing back, and staying productive.
Experience in any Customer Service role is preferred.
The Process
1. Online Application: Submit your CV.
2. Online Task-Based Assessment: Complete online tasks (30-45 min) with feedback.
3. Phone Call: Discuss start date, location, training, etc.
4. Assessment Centre: Participate in activities to showcase your skills.
5. Hiring Decision: Receive an offer.
Benefits
We provide a range of benefits including bonuses, pension, life assurance, employee discounts, electric/hybrid car schemes, health insurance, paid volunteering days, and more. We are committed to diversity and inclusion, supporting flexible and part-time working arrangements, and ensuring accessibility for all.
We reserve the right to close the vacancy early if sufficient applications are received. Apply promptly to be considered.
Additional Information
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Customer Service
* Industries: Administrative and Support Services
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