Alma Personnel have been tasked with recruiting for an experienced Service Manager to be based at their clients Somerset site
As one of the UK's leading equipment service providers, you will be joining a a very busy team to manage and progress through its operational objectives and strategically.
You will will oversee all departmental processes to the highest level of customer satisfaction whilst creating a positive image for the company.
Tasks:-
* Technical service department support and leadership on a daily basis
* Manage ISO and UKMHA accreditations and take responsibility for ISO 9001, 14001 and 45001 as well as other accreditations
* Maintain and develop resource plan for workshop including optimising loading bay operational efficiency
* Effective planning of workshop facilities, bays, machines, tools and diagnostic equipment focusing on workspace layout and workflow
* With a approval from line manager adjust workshop pricing to remain competitive within the marketplace
* Submit weekly/monthly reports
* Oversee recruitment of new personnel including the development of structured inductions plans
* Set personal development programs for your service team and objectives and monitor progress
* Manage and motivate your service team
* Manage departmental costs in line with aligned budgets
* Handle any complex complaints and resolve any dissatisfactions
* Maintain the availability of tools and machinery equipment
* Meet QC targets
* Ensure engineers are able to identify relevant parts and accessories at the right time
* return of any defective parts within warranty
* Daily production meetings
* 1 to 1 performance reviews of engineers
* All quotations are carried out in an accurate and timely manner
* Attend training courses for relevant technical knowledge and data
Skills/Experience:-
* Experience of material handling equipment operations
* Strong technical industry knowledge
* Ability to offer support remotely
* Proven track record if personal management
* Suppler relations
* Absolute highest level of professionalism and accountability
* Not afraid to make strong decisions whilst delivering results
This is a fantastic opportunity for some one to prove their worth and reap the benefits of working for a renowned organisation A host of company benefits are available as well as long service awards and health plans to company pension.
If you feel you have the relevant skills and experience, apply now stating why you would be suitable for this position