Job Description
WHO WE ARE
Avolta is the world’s leading travel experience player. With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B company addresses the needs of up to 2.3 billion passengers each year, with 5,500 outlets in more than 75 countries across six continents. Guided by their Destination 2027 strategy and boosted by their recent combination with travel F&B giant Autogrill, the company is well positioned to realise their ambition to create a Travel Experience Revolution through their many locations at airports, motorways, cruise lines, seaports and railway stations amongst others. Avolta is committed to and focused on four key areas, where we want to have a positive impact: customer experience; employee wellbeing and advancement; protecting the environment.
PURPOSE OF THE ROLE
We are seeking our next Learning & Development Advisor for our Retail operation; In this role, you’ll play a pivotal part in strengthening operational capability across our UK & Ireland retail estate—shaping learning experiences that genuinely transform performance on the ground. Partnering closely with operational leaders, you’ll uncover capability gaps, design scalable and meaningful development solutions, and ensure learning is embedded in ways that deliver real, measurable impact. From leading complex, multi‑site initiatives to championing a culture of continuous growth, you’ll be at the heart of empowering our teams to perform at their best every day.
If you are passionate about developing people, elevating performance, and making a real impact; this is your chance to step into a high influence role at the heart of our operational success.
RESPONSIBILITIES
* Partner with country and operational stakeholders to understand commercial priorities and translate them into clear, focused learning strategies.
* Lead large-scale learning initiatives across multiple operational locations, ensuring alignment, consistency and measurable impact.
* Design practical, performance-driven learning programmes for operations teams, focused on driving sales, service excellence and compliance.
* Develop and deliver leadership development programmes for operational managers, strengthening their capability to lead teams, coach performance and drive results.
* Implement robust evaluation frameworks, using learner feedback, behavioural data and performance metrics to refine and continuously improve initiatives.
* Leverage digital learning tools, mobile platforms and blended methodologies to create scalable, engaging and accessible learning experiences.
* Ensure all training meets regulatory requirements and company policies, reducing risk and strengthening operational standards.
* Design inclusive learning experiences that support diversity, equity and belonging across all teams.
* Identify emerging trends and future skills within operations, proactively integrating them into learning strategies and content.
WHAT WE’RE LOOKING FOR:
* Experience in a senior L&D role, ideally within a multi-site organisation.
* Proven experience leading large scale learning initiatives with measurable business impact.
* Experience in Organisational Development, HR or Retail
We are dedicated to building a diverse, inclusive and authentic workplace, we welcome applicants of all backgrounds, experience and abilities. We are proud to be a disability confident employer.