Appointment Type
Permanent Position
Full Time/Part Time
Full-time
Job Category
Communications
Hours
37
Location
Millmead House, Millmead, Guildford GU2 4BB
Salary Min
Grade 8 - £53,976
Salary Max
Grade 8 - £59,417
DBS Security Clearance Level Required
Basic (if access to either GCSX or Open Revenues)
Closing Date
10/09/2025
Ref No
10974
Are you a digital leader with a passion for user experience and data-driven transformation? Guildford Borough Council is seeking a Web and CRM Lead to shape the future of our digital services and customer engagement.
About the Role
As Web and CRM Lead, you'll be at the forefront of our digital roadmap - managing and evolving our website and Salesforce CRM systems to deliver seamless, user-focused services. You'll lead a small team of digital professionals and work closely with internal stakeholders and external partners to ensure our platforms are intuitive, accessible and aligned with organisational goals.
Key Responsibilities
* Lead the development and optimisation of the council's website and Salesforce CRM.
* Manage and mentor the CRM Administrator and Web Editors.
* Oversee CRM workflows, dashboards, integrations, and data integrity.
* Conduct content audits and maintain content schedules.
* Interpret analytics and user feedback to drive improvements.
* Develop and implement digital communication policies and best practices.
* Support front-end development tasks (HTML, CSS, JavaScript).
* Coordinate development requests and liaise with technical teams and vendors.
* Champion continuous improvement and digital innovation.
What We're Looking For
* Degree-level education and Salesforce ADM201/ADM211 certification. You must have at least two years working on a Salesforce CRM.
* Extensive experience in CRM administration and website management.
* Strong knowledge of digital accessibility, content strategy, and data governance.
* Excellent communication and training skills.
* Proficiency in tools like Microsoft Excel and Visio.
* A collaborative mindset and commitment to public service values.
If you think you can be part of a forward-thinking team that values collaboration, wellbeing, and professionalism, please do apply.
About Guildford
Guildford is a regional centre for leisure, business, education, shopping and culture set in beautiful countryside that includes the Surrey Hills Area of Outstanding Natural Beauty. Guildford is a thriving market town and is a principal shopping destination with a vibrant night time economy. The town's geographical location provides excellent transport links in all directions, London is just 30 minutes away on the train and the town is well-served by frequent bus routes and subsidised Park and Ride facilities. All of this contributes to a quality of life that attracts many people to live, work in and visit Guildford.
We are an equal opportunity and Disability Confident employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.