PHYLLIS COURT CLUB HOUSEKEEPING MANAGER FULL TIME - PERMANENT SALARY - £36,000 About Phyllis Court Club: Phyllis Court Club is a renowned and exclusive private members' club situated on the picturesque banks of the River Thames in Henley-on-Thames, Oxfordshire, UK. With a history spanning over 100 years, we take pride in offering our esteemed members world-class amenities, exceptional service, and unforgettable dining experiences. The Role We are seeking a proactive and experienced Housekeeping Manager to lead our housekeeping team and ensure exceptional standards of cleanliness and service across our prestigious private members’ club. As Housekeeping Manager, you will be responsible for the daily operations of the housekeeping department, leading a dedicated team to deliver outstanding levels of cleanliness, organisation, and guest service. You will model our One Team ethos, play a key role in staff development, and ensure all Members, guests, and colleagues have a memorable experience at Phyllis Court. You will ensure the highest standards of cleanliness are maintained across all areas of the Club, including hotel bedrooms, function rooms, public areas, and the Fitness Centre. Duties and Responsibilities Embrace the One Team ethos including our Customer Service Values: Recognition; Integrity; Teamwork; and Anticipation at all times. Extend complete customer care to all our Members and guests. Conduct regular inspections of all Club areas—including hotel bedrooms, function rooms, the Fitness Centre, and public spaces—to ensure they are consistently clean, tidy, and well maintained, reporting any issues promptly. Dealing with suppliers of linen, cleaning materials and guest supplies/amenities. Controlling supply costs, as well as laundry, maintenance and wages. Scheduling staff rotas. Overseeing stocktakes, budgets and other paperwork, such as maintenance reports and safety audits. Ensuring lost property is kept safely. Care of Staff housing as regards to booking, allocation, departure, cleaning and maintenance needs. Communicating with Housekeeping team members updating on procedures and changes taking place. Ensure the Fitness Centre (including gym and pool areas) is regularly cleaned, sanitized, and maintained to the highest hygiene standards in line with Club policies. To be readily available to deal with any questions or concerns. Working with the Operations Manager and the wider team in planning, design and delivery of the housekeeping operation at Regatta, ensuring it’s completed on time and to budget. Health and Safety Ensures that high standards of hygiene, cleanliness and safety are maintained throughout all responsible areas in line with current legislation. Be knowledgeable and up to date with training (COSHH, health & safety, hygiene, fire) and how it’s applied, ensuring a safe environment for all team members and Members. Ensure that all equipment is handled correctly with proper training, and all breakage, loss and incidents are logged and reported. Ensure all team members and Members’ accidents and near misses are logged in Alert65 Complete and annually review all risk assessments required for Housekeeping. Ensure everyone on the team is working in a clean and safe manner and maintaining high levels of hygiene and cleanliness at all times. Ensure that cleaning rotas are completed in line with SOPs. People and Customer Service Responsible for all continuous improvement among Housekeeping team members to include regular reviews and regular One to Ones, documented in PeopleHR. Use PeopleHR to document and manage hiring to completion. Ensure completion of probationary reviews for all new team members in line with Club policies and procedures. Manage team holidays in accordance with business needs. Ensure inductions and on the job training is monitored and conducted on a regular basis and in line with the Club standards using our online systems, and that training is documented and filed to completion. Working closely with the Operations and HR team on new training courses, scheduling systems and development opportunities for all team members. Finance Ensure accurate stock takes are completed monthly. Best practice is two people doing the stock take. Investigate any variances in stock take, implementing procedures to correct. Follow the internal procedure on purchase orders. Check invoices against orders and delivery and record all differences Assess suppliers costs and go to tender every 3 years at least Strive for rotas to be completed on a monthly basis. Manage labour within budget. Fill out necessary paperwork to document any additional labour needs (overtime, agency, etc.) for special events. This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company. Essential Experience Previous experience held in a similar position or role. Have good people management skills, including setting personal objectives and providing feedback e.g., probationary reviews. Lead by example. Excellent interpersonal skills including influencing and negotiating with the ability to be able to communicate clearly with Members and Colleagues. Highly organised approach to work, including ability to prioritise in a busy environment, successfully negotiate any conflict and delegate upwards when required. Experience in delivering exceptional customer service and maintaining high standards at all times. Competent user of Microsoft office suite & software or technical confidence with similar software. Use of a Customer Relationship Management (CRM) and POS systems such as ESP, Opera, Micros and Squirrel, etc. Ability to train team members to quality service standards Ability to maintain a flexible approach to service, including covering for all Members of the team and exhibit a positive service orientation to all team members, Members, and Guests. Highly organised, proactive person able to both lead a team and take direction. Ability to effectively present information and respond to questions from groups of managers, committees, suppliers, Members and employees Ability to read, analyse, and interpret industry and market information, along with current legislation, making key decisions as demanded. Desirable Experience Experience in a luxury hotel or private Members Club. Experience managing to a budget Project management experience Knowledge of relevant Health and Safety requirements for example Risk Assessments, COSHH and PPE and or Level 3 Health and Safety Club Benefits As well as the traditional benefits such as our pension scheme, life assurance and 28 days holiday each year, you will enjoy extra perks when you join the team at Phyllis Court. Complimentary meals in the staff canteen Complimentary parking onsite 28 days holiday per year (including bank holidays) Hospitality Rewards (discounts at high street retailers, restaurants, leisure & online) Membership of the Institute of Hospitality (on passing probation) Option to join the UK Healthcare Cash Plan Scheme (on passing probation) Gym & Swim at the Fitness Centre at designated times for staff Inclusion in the Above and Beyond staff recognition scheme Pension scheme Life assurance Staff Accommodation (upon request & based on availability)