We are seeking a talented individual to join our Enterprise team at Marsh Commercial. This role will be based in Egham. It is a hybrid position with a requirement of working at least four days a week in the office.
Client Advisor
We have an exciting opportunity at Marsh Commercial: a Client Advisor to join our Enterprise Centre of Excellence. You will be responsible for servicing both new and existing clients with a range of commercial insurance products.
We consider candidates with experience in personal lines or commercial insurance. Successful applicants will receive a first‑class induction and the opportunity to pursue chartered insurance qualifications.
After initial training and support, you will manage a dedicated portfolio of clients, handling renewals, invoicing, new quotes, upselling/cross‑selling additional products, and addressing any client queries.
Responsibilities
* Provide excellent client service on all aspects of account management, ensuring client needs are identified and met in line with agreed service standards.
* Ensure timely completion of all set tasks, maintaining client satisfaction at all times.
* Demonstrate adaptability to support colleagues with business‑critical tasks.
* Develop meaningful working relationships with insurer partners through regular contact and liaison.
* Through training, coaching and mentoring gain a thorough understanding of all major classes of insurance and stay abreast of new technical and product developments.
Qualifications
* Ideally a minimum of 1 year’s experience in insurance, either personal lines or commercial insurance.
* Strong literacy, numeracy, administrative and communication skills demonstrated via qualifications or grades.
* Ability to remain calm under pressure and work flexibly when required.
* Excellent organisational skills with the ability to manage multiple enquiries simultaneously.
* Experience utilising the Microsoft Office suite and similar products.
What makes you stand out
* A desire for a long‑term career within the insurance industry.
* A thirst for learning and the opportunity to study for further insurance‑related qualifications.
Why join our team
* Professional development opportunities, interesting work and supportive leaders.
* A vibrant and inclusive culture that empowers collaboration and impact for clients, colleagues and communities.
* Career opportunities, benefits and rewards to enhance well‑being.
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90 000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We are an equal‑opportunity employer and provide reasonable adjustments for candidates with disabilities.
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