Job Description
Customer Care Administrator\n\nMid Kent \n\nFull Time – Office Based \n\nWe're looking for a confident and proactive Customer Care Agent to join our client on a full time basis. You'll collaborate across departments to manage first-line customer enquiries and carry out sales administration tasks, ensuring high service standards and on-time delivery.\n\nKey Responsibilities:\n\nHandle customer queries and complaints via phone and email, delivering quick and effective resolutions.\n\t\nSupport national account operations to ensure all orders are processed accurately and on time.\n\t\nUse internal systems (CRM, order portals, etc.) daily to maintain up-to-date customer records and order status.\n\t\nWork closely with Key Account Managers to flag and address any service issues.\n\t\nMeet daily targets and SLAs by effectively managing and prioritising your workload.\n\t\nShare feedback to help improve the customer experience and streamline internal processes.\n\nAbout You\n\nWe’re looking for someone who brings:\n\nProven customer service experience, ideally within B2B or sales administration.\n\t\nConfident phone manner with strong written and verbal communication skills.\n\t\nTech-savviness, with experience using CRMs (Hubspot...