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Legal secretary

Baildon
Citizens Advice
Legal secretary
Posted: 9 October
Offer description

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Job Title and Details

Job title - Legal Secretary
Salary - £25,000 - £26,000 FTE
Contract - Permanent
Hours - Full time (37 hours per week)
Location - This is an in office role across our Bradford Offices, with some option for Hybrid working post probation


Job Description

The post holder will work as part of a well-established team, based within our Housing Legal Advice Team. You will play a key role providing administrative support for our solicitors and caseworkers, as well as working with clients and empowering them to take action.

To be successful in this role you will be able to work with a high level of accuracy and attention to detail, exhibit excellent listening and questioning skills and to present and conduct yourself in a professional and courteous manner with all clients seeking support.

You will support the team in meeting Legal Aid Agency requirements and will be responsible for dealing with referrals for Legal Aid, completing financial assessments, and explaining the process. You will ensure a smooth journey for clients and support the Legal Advice Team by answering telephone calls, dealing with correspondence, and arranging appointments. You will maintain accurate records to ensure that files can be submitted to the Legal Aid Agency for billing in a timely manner.


Requirements

* Excellent interpersonal skills to engage with a range of clients, and internal and external stakeholders of various levels.
* Excellent organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment
* Strong oral communication skills are essential as is the ability to listen, engage and empathise with potentially vulnerable clients.
* Flexible and positive approach to work
Closing Date: 9.30 am Monday 27th October 2025
Interviews: Tuesday 4 November 2025
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