FM Conway is recruiting for a Part Time Customer Service Advisor to work within our Aggregate and Asphalt division. As our Part Time Customer Service Advisor, you will be responsible for accurately receiving and processing customer orders and responding to enquiries in a timely and professional manner. This is a part time, permanent role, based from our head office in Sevenoaks, Kent, working Monday to Wednesday 09:00-17:30 and Sunday 7:00- 12.
The duties of the Part Time Customer Service Advisor will include:
-Maintaining excellent customer service and effective communication to meet service delivery standards
-Building and maintaining relationships with our customers as well as our internal distribution, commercial and administration team
-Ensuring compliance with the service level standards
What skills and experience do you need?
As our Part Time Customer Service Advisor, you will be confident on the phone, comfortable working within a fast paced environment and able to work well within a team. During peak times, you will be handling a high volume of calls, emails and orders, therefore, a positive, hands-on approach is essential. Experience in customer facing roles as well as experience with dealing with a high level of calls is desirable however, not essential.
What benefits will you receive?