The role of Service Delivery Manager will include:
1. Be the Qualifying Supervisor, auditing Electricians and certificates working in line with BS7671
2. Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
3. Maintaining compliance for health and safety, ensuring this is promoted and adhered to
4. Handling complaints and breakdowns in service to meet customer expectations
5. Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner
6. Building relationships with internal and external stakeholders and ensure the customer is our main focus
Skills and experiences:
7. To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to NVQ Level 3 in a core trade subject and an ILM membership (The Institute of Leadership), or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
8. Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
9. Working knowledge of the application of Health and Safety legislation
10. Proven experience of working to deadlines and prioritising workloads
11. Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
12. This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence
About us
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
13. 25 days annual leave (rising to a maximum of 30 days) plus public holidays
14. A pension scheme with employer contributions from Sanctuary
15. Life Assurance
16. Employee Advice Service including counselling
17. Cycle to Work scheme
18. Voluntary health plans
19. Employee discounts
20. Wellbeing support and tools
21. Employee recognition scheme
22. Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
23. Effective 1st April £43,921 per annum (rising to £46,232 per annum after 12 months, subject to satisfactory performance)
(if the link is unavailable please visit the Sanctuary careers website)