Delta by Marriott Worsley Park Country Club is seeking a talented Assistant Front Office Manager. As a department leader, the successful candidate will work with managers and associates to successfully execute all Front Office operations including guest arrival and departure procedures.
MAIN AREAS OF FOCUS
Operations
Works with Front Office Supervisors and Associates to compliment the overall room operations strategy. Maintain focus on meeting or exceeding departmental and hotel goals whilst ensuring compliance with Marriott Operating Standards to maintain brand integrity.
Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department. Areas’ of responsibility include Front Desk, Switchboard Operations, Concierge/Guest Services and Gift Shop Retail Services, as applicable.
Guest Satisfaction
Ensures services provided by the Front Office staff meet or exceed guest expectations and builds customer loyalty through product and or service excellence.
Human Resources
Hire, develop and retain a diverse workforce to deliver excellent products and services. Create and sustain a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.
Sales and Revenue Management
Manages the selling strategy to maximize revenue and support the efforts of the Sales team to achieve hotel revenue and market share goals.
Financial Management
Manages the daily operation of the Front Office to achieve or exceed budget expectations. Monitors wages and expenses and makes ongoing adjustments as needed to achieve goals.
This position requires previous Hotel Front Office experience and the ability to adopt flexible working patterns. This includes working evenings, weekends and public holidays.
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