Job Summary
Hours: 37.5 hours per week (Hybrid Model)
Location: 40 Grosvenor Place, London, SW1X 7AW
Contract: Full-Time & Permanent
Cleveland Clinic London are looking to recruit a Medical Secretary to join our Orthopedics' Institute.
What will your duties include?
* Serve as an administrative point of contact and act as a liaison between the patient and consultant. Supports the consultant and patient with queries relating to the patient treatment pathway. Work collaboratively with the patient access and business office teams and provide guidance to the patient as appropriate to facilitate a seamless patient journey.
* Manage and prioritise multiple assignments simultaneously and effectively under the direction of the Medical Secretary Manager and Clinical Institute Leadership; manages and edits consultant schedules, consultant diaries, coordinating patient appointments, and responding to queries from patients, staff, and others.
* Correspond with patients via telephone, e‑mail, and letter.
* Compose and prepare a variety of correspondence (e.g., medical reports, forms, presentation materials, messages, etc.)
* Other duties assigned.
What we need from you?
* Medical secretary experience, working in a private healthcare setting (essential)
* Experience of using Electronic Medical Records systems (desirable)
* Proficiency using Microsoft Office (essential)
* Effective and sensitive communication with patients (essential)
* Exceptional prioritisation and organisation skills (essential)
What we can offer you?
* 25 days annual leave plus Bank Holidays
* Double‑matched salary exchange pension – contribute 5% and we’ll contribute 10%
* Private Medical & Dental Insurance
* Life Assurance
* Season Ticket Loan & Cycle to Work schemes
* Workplace Nursery Scheme
* Wellbeing Hub with mental health, coaching and EAP support
* Earned Wage Access – get early access to part of your pay when needed
* Access to discounts on food, retail, and more
Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
Equal Employment Opportunity
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity. CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.
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