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Job Description - Housing Manager (251041)
Job Description
Housing Manager - (251041)
Description
Housing Manager
Harlow, Bishops Stortford working from home and on patch, with regular visits to our Bishops Stortford Office.
Permanent, full time (37.5hrs)
Salary circa £32,000 per annum plus great benefits including Health Cash Plan
Join us as a Housing Manager at Home Group
In our housing team in the Central Region, covering Harlow and Bishops Stortford, you'll be the face-to-face support for our estates, ensuring safe homes and communities. Delivering first-class customer service every day!
Typical day as a Housing Manager
* Engage with customers and get to know our communities through visibility and proactivity.
* Manage patches and neighborhoods, supported by Community Housing Assistants.
* Improve local neighborhoods through engagement and visibility.
* Manage anti-social behaviors, respond to customer queries and complaints.
* Handle voids process, liaise with local authorities.
* Conduct estate inspections, engage with contractors, and perform safety and compliance checks.
About You
* Experience in housing management, housing law, and anti-social behavior impact.
* Work towards Chartered Institute of Housing Level 3 qualification.
* Organized, proactive, with a positive attitude.
* Passionate about customer service and helping others.
* Resilient when dealing with challenges and complaints.
* Confident working with external partners and stakeholders.
Our team
Bring your skills and experience to a diverse team committed to supporting each other and delivering excellent service.
Job details
* Hybrid role, with days on patches in Harlow and Bishops Stortford.
* Meetings at Bishops Stortford Office monthly, with flexible working from home.
* Flexible hours; let us know your preferences during interview.
* Work mainly Monday to Friday, with occasional evenings.
* Must have a vehicle insured for business purposes; mileage paid.
* Standard DBS check required, paid for by us.
A place where you belong
We celebrate diversity and support networks that help everyone be their best at work.
What’s in it for you?
* 34 days leave, increasing to 39, with options to buy more and time off for volunteering.
* Health Cash Plan saving up to £1140/year.
* High street discounts on shopping, holidays, and more.
* Opportunities for career growth within the organization.
* Support for wellbeing and a positive work environment.
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