Operations Support Analyst £45,000 to 56,000 GBP Bonus Hybrid WORKING Location: United Kingdom (Greater London) Type: Permanent Role: Operations Support Analyst Work Type & Location: London | Hybrid, must be based in London Role Type: Permanent Salary: £45,000 - £55,000 Bonus We're working with a leading global group at the forefront of life-saving technologies, seeking an Operations Support Analyst to play a key role in supporting enterprise systems across HR, Finance, ERP, and integrations. This is a great opportunity to join a collaborative HQ team supporting a complex environment of 40 operating companies globally. You'll help streamline operations, drive continuous improvement, and support business-critical systems used around the world. As an Operations Support Analyst, you will: Monitor daily service operations, triage issues, manage escalations, and support key users Build and maintain operational dashboards using Excel/Power BI Drive small-scale process improvements and support wider change initiatives Produce internal documentation and training guides Collaborate with vendors to manage SLAs and service reviews Work across HR, ERP, and Finance systems, bridging business and tech teams What we're looking for: 3 years' experience in enterprise IT support (HR/Finance/ERP platforms) Strong analytical mindset and excellent stakeholder communication skills Hands-on reporting experience using Excel or Power BI Comfortable in a fast-paced, multi-vendor, multi-system environment Experience with ITIL, Lean, or Six Sigma is a plus (not essential) Why join? You'll be joining a mission-led organisation that values innovation and operational excellence, with global reach and a real-world impact. Expect a dynamic hybrid working model, opportunities for travel, and a great environment to grow your career. Interested? Send your CV to or message me directly. Reference: AMC-AQU- ASA Postcode: SP1 adqu