Social network you want to login/join with:
Billing Customer Service Advisor, Bradford
Location: Bradford, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 7a4a752f4536
Job Views: 11
Posted: 25.08.2025
Expiry Date: 09.10.2025
Job Description:
Billing Customer Service Advisor
We have an exciting opportunity at Loop, Yorkshire Water’s award-winning sister company, to join our Billing Department as a Customer Service Advisor.
Starting salary £25,869 with a clear progression path to £30,640, plus attractive pension, annual performance bonus, 25 days annual leave, and 1 Wellness Day.
The working hours are between 10:00–18:00 Monday – Friday, with an alternative Saturday 9:00-17:00. Hybrid working is available, typically within 26 weeks, at the manager's discretion.
Location: Bradford, Thornbury
Please include a Cover Letter with your CV explaining why you are suitable for this role and what you can contribute. The quality of your cover letter is important for your application.
Benefits include:
* Supportive work environment promoting well-being and work-life balance
* Hybrid working arrangement
* Annual company performance bonus
* 25 days annual leave plus bank holidays and an extra Wellness Day
* Attractive pension scheme (up to 10% employer contribution)
* Occupational Health support and trained first aiders
* Free parking and prayer room on site
* Rewards & Recognition scheme
* Loop Social Club with discounted event tickets
* Regular cultural diversity events
* Charity fundraising opportunities
* Flexible benefits package (health cash plan, critical illness, dental, life assurance, partner cover)
* Additional perks: retail savings, online GP, cycle to work, gym discounts, etc.
* Career development through our Development Framework and Progression plans
Role responsibilities:
* Provide exceptional customer service across all channels, supporting billing inquiries and account updates.
* Respond to billing questions, process payments, handle address changes, and explain bill calculations.
* Handle escalations appropriately and identify vulnerable customers to support their needs.
* Maintain accurate customer records and contribute to team performance.
* Engage in discussions to improve personal and team performance, staying updated on procedures.
Key skills:
* Confident communication, both verbal and written
* Excellent customer experience skills
* Ability to work independently and in a team
* Strong numerical and English skills
* Adaptability and flexibility
* Comfortable in a coaching environment
* Motivated in a performance-driven setting
* Strong IT skills
About Loop:
Loop is a contact centre handling billing calls for Yorkshire Water, also providing income collection and debt recovery services. Recognized as a Great Place to Work, we prioritize colleague well-being and a positive work environment, supporting our vision of "A thriving Yorkshire. Right for Customer. Right for the environment."
If you have customer service experience and want to deliver excellent service, apply now. Successful candidates will undergo a 5-week induction starting 27th October 2025, with pre-employment checks including a Basic Disclosure and possibly security vetting.
The closing date is 1st September, but applications may close earlier if we receive many responses. Interviews will be conducted immediately after closing, including face-to-face interviews.
Our new behaviors: “Bring your best, create connections, make it better and see it through.”
#J-18808-Ljbffr