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About the role
We’re looking for a Group SAP Systems Support Officer to play a vital role in ensuring the stability, effectiveness, and continuous improvement of our core SAP systems across the business.
Working within Group Finance, you’ll be a key point of contact for SAP-related support, helping colleagues across Finance, HR, Procurement and IT to get the most from systems including SAP SuccessFactors, S/4HANA (Finance), and Concur.
This is a hands-on, service-focused role for someone who enjoys problem-solving, improving processes, and working collaboratively to ensure systems run smoothly and efficiently. You’ll combine technical understanding with strong communication skills, supporting day-to-day operations while contributing to system enhancements and upgrades.
How you’ll make a difference
* Act as the first point of contact for SAP support tickets, ensuring issues are resolved efficiently or escalated appropriately.
* Support the smooth day-to-day operation of SAP systems through effective triage, troubleshooting, and user support.
* Review existing processes, identify inefficiencies, and help implement improvements to optimise system usage and user experience.
* Assist with the planning, testing, and deployment of SAP upgrades, enhancements, and development initiatives.
* Manage ERP user access, roles, and permissions, ensuring compliance with internal controls and governance requirements.
* Maintain clear, up-to-date system documentation and contribute to training materials and user guidance.
* Work closely with Finance, HR, Procurement, IT and external partners to ensure SAP systems align with business needs and priorities.
About you
You’ll bring a proactive, organised approach and enjoy working in a role where attention to detail and collaboration really matter. You’re comfortable tackling multiple priorities and communicating clearly with both technical and non-technical stakeholders.
You’ll need:
* Experience working in a support desk or IT helpdesk environment
* Strong problem-solving skills and a methodical approach to issue resolution
* Excellent communication skills and a customer-focused mindset
* The ability to manage and prioritise multiple tasks effectively
It would be great if you also have:
* A background in Finance or Accounting
* Experience supporting or implementing ERP systems
* Familiarity with change management, testing, or system upgrades
* Knowledge of SAP systems, particularly SuccessFactors, S/4HANA (Finance), and Concur
What we offer you.
You’ll benefit from:
* 5 weeks’ holiday plus 8 public holidays, with the option to buy 5 days.
* Life assurance (4x salary)
* Enhanced parental leave
* Company pension
* Wellbeing day and volunteering day annually.