Job Description Job Title: Purchasing Assistant (Fenestration Industry) Location: Basildon, Essex Key Responsibilities: • Supplier Relationship Management: Build and maintain effective working relationships with suppliers within the fenestration industry to ensure smooth procurement operations and timely issue resolution. • Procurement Documentation: Maintain accurate and up-to-date purchasing records, supplier databases, and procurement contracts, with a focus on products and services related to windows, doors, and glazing systems. • Supplier Performance Monitoring: Track and assess supplier performance against Service Level Agreements (SLAs), ensuring reliable delivery and service quality for fenestration materials and components. • Order Management: Monitor overdue orders and returns specific to fenestration products, collaborating with suppliers and internal departments to resolve discrepancies efficiently. • Customer Support (Seasonal/Peak Periods): Provide customer service support during busy periods or holidays, addressing product inquiries and ensuring a positive experience for customers in the fenestration sector. • Communication Handling: Manage inbound communications from suppliers and customers, responding to queries and resolving issues promptly and professionally. Required Skills and Qualifications: • Problem-Solving: Ability to quickly identify procurement issues and implement effective solutions within the context of the fenestration industry. • Attention to Detail: High level of accuracy when managing technical specifications, product details, and supplier documentation. • Fenestration Knowledge: Familiarity with industry-specific materials, standards, and terminology is preferred and highly beneficial. • Technical Proficiency: Proficient in Microsoft Office applications (Excel, Word, Outlook) to manage procurement workflows and communication. • Communication Skills: Strong verbal and written communication skills for professional interaction with industry suppliers, customers, and team members. • Organizational Abilities: Ability to manage multiple tasks, prioritize effectively, and work efficiently in a fast-paced, product-specific environment. Preferred Experience: • Prior experience in a purchasing or procurement role, ideally within the fenestration or construction supply industry. • Working knowledge of fenestration systems, including windows, doors, curtain walls, and glazing components.