Control Room & Security Systems Manager
Based West London, to £75K + Bonus + Benefits Package
We are recruiting a senior Control Room & Security Systems Manager to lead and shape a technically advanced, high-profile estate security operation.
This is not a traditional control room management role focused solely on supervision or shift oversight. This position sits at the intersection of operational command, technical system governance and strategic security leadership.
You will be responsible not only for leading a 24/7 control room function, but for owning the standards, systems, governance frameworks and assurance mechanisms that underpin it.
This role requires professional gravitas, technical credibility and demonstrable experience designing and strengthening security operations within complex, high-footfall environments. This is a role for someone who has shaped and strengthened a control room environment — not simply managed one.
The Role
Provide strategic leadership of a 24/7 control room operation
Own the governance, standards and assurance framework for the function
Oversee CCTV, access control and incident management systems at configuration and compliance level
Work directly with system integrators, engineers and internal technical teams
Ensure full audit readiness, GDPR compliance and evidential integrity
Develop and elevate team capability, standards and behaviours
Represent the security function with senior internal and external stakeholdersEssential Experience
Candidates must be able to evidence direct involvement in the following areas:
Technical & Systems Oversight
Administration or configuration oversight of CCTV and/or access control systems beyond day-to-day monitoring
Working alongside integrators and engineers on system configuration, upgrades, testing and fault resolution
Ownership of Incident Management Systems (IMS) and structured reporting frameworks
Audit readiness and compliance oversight within a control room environmentPolicy, Governance & Compliance
Writing and owning control room SOPs, escalation models and assurance processes
Developing policy and governance frameworks aligned to organisational and regulatory standards (not solely operational procedures)
Demonstrable understanding of GDPR, ICO expectations and evidential data handling requirements
Embedding review cycles, compliance mechanisms and measurable standardsLeadership & Operational Development
Designing, developing or transforming a control room or security operation
Establishing performance standards, behavioural frameworks and capability models
Leading multi-disciplinary teams within high-pressure environments
Operating with professional authority and credibility when engaging senior stakeholders, tenants and external agenciesThe Person
Technical fluency in modern security systems
Governance and compliance ownership
Operational command experience
Strategic thinking and commercial awareness
The presence and credibility to operate confidently at senior level
This opportunity will suit candidates from complex estates, critical infrastructure, healthcare, transport hubs, large event venues or similar high-footfall environments where systems integration and governance are central to operational resilience.
You will play a pivotal role in shaping and future-proofing a security control function within a high-profile environment, ensuring systems, people and processes operate to the highest professional and regulatory standards.
If you can demonstrate that you have designed, strengthened and governed a modern control room operation — not simply supervised one — we would welcome your application