Tesco Ballymena, Northern Ireland, United Kingdom
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Please note: you need to be 18 or over to apply for this role.
We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly.
You’ll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.
All the while, we’ll support you with bag-loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you’ll be part of an inclusive workplace where you can be your best, and most authentic, self.
About the role
We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly.
* Make sure everything runs smoothly by maintaining operational and safety standards.
* Ensure all Food Safety and Hygiene regulations are met and followed.
* Lead by example by providing an excellent experience for customers.
* Open and close the café and oversee full operations in the Manager’s absence.
* Recognise and celebrate team members for providing excellent service.
* Learn our menu inside out and help the team do the same.
* Boost sales by ensuring the right people are in the right place at the right time.
* Deliver Health & Safety and Food Safety training for team members.
* Support the Café Manager with colleague coaching and development.
* Seek ways to constantly improve our service for customers.
* Promote an inclusive environment where colleagues feel respected, valued, and safe.
You will need:
* A background in hospitality, with Team/Shift Leader experience.
* A passion for providing excellent customer service.
* Health & Safety and Food Safety knowledge.
Personal
* Effective communication skills.
* Ability to multitask and adapt to changing priorities.
* Confidence using your initiative to improve ways of working.
What’s in it for you?
* Excellent work-life balance and benefits
* Colleague Card (discounts on Tesco purchases)
* Flexible working from day one
* Retirement savings plan
* Life Assurance
* Wellbeing resources and access to discounts
* Uniform provided and supportive policies
* Holiday starting at 28 days (including Bank Holidays)
* Colleague networks and inclusive recruitment
About Us
With 329 Cafés across the country, Tesco Cafés aim to deliver a great customer experience in a family-like environment. Tesco is committed to an inclusive culture and accessible recruitment process for all applicants.
We’re proud to be Disability Confident Leader and provide accessibility support where needed. If high volumes of applications occur, roles may close earlier than the advertised end date to manage applicants effectively. Feedback is provided to candidates who attend interviews.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Retail
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