Your new company Join a globally recognised manufacturing leader with a strong presence across EMEA. As part of their commitment to maintaining exceptional service levels, the company is seeking a dedicated and detail-oriented Customer Care Representative to support the team during a key period. Your new role As a Customer Care Representative, you will be the key point of contact for export customers, ensuring seamless order processing and delivery. You'll manage the full order lifecycle, from documentation and dispatch to invoicing and issue resolution, while maintaining high standards of customer satisfaction. Key Responsibilities: Deliver outstanding customer service by managing complex enquiries and proactively following up on deliveries and issues Build strong relationships with customers, ensuring the company remains their first choice Prepare and manage all export documentation including Certificates of Analysis, customs invoices, packing lists, and delivery notes Coordinate order dispatches from EMEA-managed warehouses and book final shipment dates Complete shipments and invoicing in the ERP system (SAP) within 48 hours of dispatch Ensure compliance with import/export regulations across Europe and the rest of the world Collaborate with internal teams including Supply Chain, Finance, Warehouses, and Export Sales Support resolution of customer complaints, aiming for closure within two months What you'll need to suc...