Our client, a prominent player in the retail sector, is seeking a Windows 11 Support professional for a contract position. This role involves providing critical IT support to retail stores, ensuring the smooth implementation of new technology systems.
Responsibilities
* Providing day‑to‑day store‑facing service over the phone and on Teams.
* Planning, booking, and processing store schedules for technology implementation to ensure programme efficiency.
* Identifying issues proactively and working with the Line Manager to develop solutions.
* Feeding valuable information to the Programme Team to assist in rolling out schedules.
* Championing the behaviours and values upheld by Specsavers.
* Working collaboratively and cross‑functionally with all relevant departments.
* Delivering exceptional customer service to store partners.
Qualifications
* Experience in IT support, particularly within a retail environment.
* Familiarity with Windows 11 and associated technological implementations.
* Strong problem‑solving skills with a proactive approach.
* Excellent communication skills, both over the phone and via Teams.
* A dedication to upholding company values and supporting team members.
* Ability to work collaboratively across various departments.
* Commitment to providing exceptional customer service.
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