Job Title: International Operations Manager
Location: North Yorkshire / remote - with international travel (EMEA focus)
Salary: £60,000 per annum Benefits
Our client, a forward-thinking and ambitious engineering solutions provider, is looking to appoint an International Operations Manager- Field Service. This newly created role will provide primary leadership for the International Field Service Operations team, reporting directly into the Head of Engineering Services.
The successful candidate will oversee a team of Field Managers, Field Engineers and third-party contractors, taking full accountability for installations, servicing, call outs and additional works across overseas markets. This is a rare opportunity to play a pivotal part in shaping the organisation's future as it embarks on an ambitious global growth strategy through to 2028.
Key Responsibilities
1. Lead, develop and retain an international field service team, ensuring high performance, collaboration and accountability.
2. Manage day-to-day operations, achieving performance standards across installations, servicing and call outs.
3. Own the field service budget, implementing efficiency measures while maintaining customer satisfaction.
4. Introduce and embed standard operating procedures across international territories, ensuring compliance with technical, regulatory and safety standards.
5. Drive continuous improvement, implementing KPIs to optimise efficiency, quality and customer experience.
6. Act as the key stakeholder for customers, resolving service issues quickly and effectively.
7. Partner closely with Sales, Operations, HSE, Quality and HR to ensure processes are fully compliant and scalable.
8. Report regularly to senior leadership, providing data-driven insights to support decision-making.
Skills & Experience Required
9. Extensive international field service management experience across EMEA.
10. A strong understanding of global compliance, regulatory and safety requirements (OSHA or equivalent).
11. Proven track record of leading teams through change and driving operational excellence.
12. Financially astute with demonstrable experience managing operational budgets.
13. Exceptional leadership, communication and customer relationship management skills.
14. Experience introducing KPIs, continuous improvement processes and SOPs in a complex service environment.
15. Minimum of 5 years' management experience in a comparable international field service role.
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